Downloading Xtract IS #
You can download a trial version from the Theobald Software website and evaluate it for 30 days. The trial version is only time limited and works otherwise without any restrictions.
Evaluating Xtract IS #
You are guaranteed to get an unrestricted support by the Theobald Software support team during the evaluation phase.
In case of any questions or doubts, feel free to contact Theobald Software:
Note: To evaluate the Report component of Xtract IS, a custom function module must be installed in your SAP system, see Custom function module for Report. Customizations for the Table component are available, but not mandatory, see Custom function module for Table for more information.
Technical Support #
How to contact the Theobald Software support team:
- Open a ticket in our Support Portal.
- Provide as much information as possible for the Theobald Software support team to understand and analyze the issue.
- If there is an error message, copy and paste the error message in the ticket.
- Copy and paste the software logs in the ticket, see Required Support Information for Xtract IS.
Disclaimer: SAP versions that are no longer supported by the manufacturer are excluded from the Theobald Software support. Issues specific to custom BAPIs (Z function modules) or custom reports (Z reports) are also excluded from the scope of support.